Customers currently can’t withdraw funds from Epik’s payments system.
[Update: Masterbucks is still down as of the morning of October 11. I’ve reached out to Epik for comment.]
Epik has taken its payments platform Masterbucks, which acts like a form of store credit, offline for maintenance. The company says it should be back online on October 10, and withdrawals won’t be available until then.
Brian Royce, the new CEO of Epik, told Domain Name Wire that changes are necessary to improve the system.
“The software was, in my opinion…it had some issues that I really felt strongly about addressing,” he said. “I don’t fly by the seat of my pants; I’m very precise. There are some issues with the software that I immediately identified, and my computer engineering and accounting backgrounds wouldn’t let that go. So I wanted to fix those things.”
For example, he said some payments required manual intervention rather the flowing through automatically.
The changes coincide with a data center migration, which adds to the complexity.
Customers on NamePros started complaining about the inability to withdraw funds about a week ago.
Royce said Masterbucks is a big part of Epik’s future and he plans to turn Masterbucks into a Paypal competitor.
Unrelated to Masterbucks, Royce reiterated free speech views that were in the news release announcing his appointment as CEO. Royce said he’s a big proponent of free speech.
“I think of Epik as a utility provider, just like Verizon,” he explained. “We’re providing a utility. You could call me on the phone and say horrible stuff that I find repugnant, and Verizon isn’t going to cut off your phone line. That is the freedom of speech. The same thing is true on the internet, or it should be.”
Royce said he’s comfortable with Epik providing services to controversial groups. “We’re not far right; we’re far everything,” he said. He said the company would work with Antifa or the late Larry Flynt, for example. Generally speaking, he draws his line at people taking from others or hurting them.
Commenting on the future of Epik, Royce said his goal is to make it a top five registrar. “I’ve got it dialed in and I can’t wait to see this whole thing through,” he said.