Domain registrar GoDaddy is now sending out “cancellation confirmation” notices when users transfer their domains to other registrars.
When a domain owner receives a message that one of his domains has been cancelled, he certainly takes notice. GoDaddy has sent “cancellation confirmation” e-mails for a while when users cancel a domain registration or a service associated with a domain name.
But now the company is sending out the same notice when customers transfer their domains to other registrars. The notice is as follows:
*****************************
ITEM CANCELLATION CONFIRMATION
*****************************Dear Andrew,
Per your request, the items listed below have been cancelled from your account:
.COM Domain Name Registration – 1 Year: DOMAIN.COM
If you feel this cancellation has occurred in error or you need further assistance, our support staff is available 24 hours a day, 7 days a week via:…
I’m not sure why GoDaddy decided to start sending these messages to customers for domain transfers. Perhaps the company is trying to get confused customers to call the support line about the cancellation. Every time a customer calls the company gets a chance for GoDaddy to sell more products.
Chris says
Every time a customer calls the company gets a chance for GoDaddy to sell more products.
This is a stupid assertion really. Why would a domain seller call Godaddy for a domain he or she just sold and got notified about? Makes no sense!