Transfer authorization code process will be easier under new ICANN policy. Under ICANN's new Policy on Transfer of Registrations between Registrars, which goes into effect March 15, Register.com will no longer be able to require customers to call the ... Continue Reading16 Comments
Register.com’s Customer Service Lie
· Domain RegistrarsJ.D. Power should reconsider Register.com's call center award. Domain name registrar Register.com likes to tout its J.D. Power and Associates call center certification. Perhaps their call center representatives are friendly, but the company's policies ... Continue Reading58 Comments
Fabulous’ Executive Lock Would Have Saved CheckFree.com
· Domain RegistrarsService prevents nameserver changes without multiple levels of confirmation. In light of the CheckFree.com nameserver "theft" last week, I opined that registrars must offer added security for important domain names. Specifically, important domain ... Continue Reading6 Comments
Register.com Home Page is a Winner
· Domain RegistrarsRe-designed web site is simple. Competitors should take note. I had to make one of my infrequent visits to Register.com today to unlock a backordered domain for transfer. When I arrived at the home page I was greeted by a simple, yet bold home ... Continue Reading17 Comments
Domain Companies Need to Increase “Switching Costs”
· ServicesThe road to profits lies in an integrated approach to domain management. In the domain business there are low "switching costs". A switching cost is the time and money you incur to change service providers. Consider domain parking, where you can ... Continue Reading4 Comments
GoDaddy Group Registers 30 Millionth Domain Name
· Domain RegistrarsRulesofSaving.com, registered by a Connecticut man yesterday, pushes company over milestone. A tip of the hat to GoDaddy Group, which runs GoDaddy.com, Wild West Domains, and Blue Razor, for crossing the 30 million domains registered mark. This number ... Continue Reading4 Comments
Register.com Loses Register.cc Battle
· Policy & LawBattle of the registrars goes to "the little guy". In terms of size, Register.com is Goliath and Domain-It is David. According to RegistrarStats.com, Register.com controls 2,635,000 domains compared to Domain-It's 25,000. But David prevailed in ... Continue Reading9 Comments
Register.com Goes After Register.cc
· Policy & LawCompany files arbitration case with National Arbitration Forum. Domain registrar Register.com has filed a UDRP against another ICANN-accredited domain registrar, DomainIt, for its use of Register.cc. DomainIt, which manages 22,354 domains according to ... Continue Reading20 Comments