Brian Royce explains his views and answers questions about what’s happening at the company.
Many in the domain industry were surprised last month when Epik announced that Rob Monster was giving way to a new leader. What would this mean for Epik, a registrar that has made national headlines for its free speech views? What will change at the company, if anything? To answer those questions, I invited new CEO Brian Royce on the show this week. We discuss his vision for the company, the role Masterbucks might play, and recent payment issues.
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Brad Mugford says
In the podcast at 28:20.
Andrew – “There was no notice to customers”.
Brian – “Well the Masterbucks clients, they get noticed. We sent out some mass emails.”
Andrew – “But before it happened, or after it happened?”
Brian – “Before Masterbucks went down and during the period that it was down.”
I am not aware of a single report that notice was given to any customers before the Masterbucks system went down and customer funds were frozen.
Additionally, while customer funds were frozen Epik imposed a one-sided TOS.
On top of highly problematic language, a new (outrageous) fee structure was also imposed.
A company should not be able to freeze customer funds, then just impose any TOS they see fit. That is more like a contract of adhesion.
Igor Gabrielan says
Epic owes me $55,433.64
I try to receive them from September 20.
After they restarted Masterbucks on October 10-11,
on October 14, I created requests for the withdrawal of these funds. While the status of these payments is “Pending”, Epik cannot say when the payments will be made.
Any Updates ?
Anonymous Domainer says
TLDR version: Epik was a disaster (and probably why Rob “stepped down”). Brian is a big fan of Alex Jones.
Lies – no one got any emails about Masterbucks, and there was ZERO other communication on social media, on the website, etc etc. He had a million opportunities to communicate what was going on and failed.
Great job new CEO, good luck with your new paypal lol
What a fucking joke
Maheen Mehnaz says
Epic owes me 15281.25k USD.I sold my website through Epik three months ago in August, and I’ve still not received my funds.While the status of these payments is “Pending”, Epik cannot say when the payments will be made.
Lies – no one got any emails about Masterbucks, and there was ZERO other communication on social media, on the website, etc etc
Sounds like a complete crock of BS to me. IMO, this company is in dire straights and it is only a matter of time to it being crushed. Brian talks in circles.
Won’t be using Epik anymore.
Todd Ryan says
Brian admitting that Rob commingled escrow funds with general business funds is a big deal. A very big deal. Brian cannot say all the money is there right now that is owed to it’s customers. Rob and Brian are VERY lucky that they don’t owe me a dime. Please take note of this Brian.
I read Brian said he broke his back, perhaps he meant the back-end?
Kathleen Kalaf says
I sold the only domain that I own on September 27th, and it has been over 60 days and I still have not received my funds that were supposed to be a direct deposit into my bank account. My domain sold for $100,000 and I should have received ~$91000, but instead my money went into a Masterbucks account and I cannot withdraw from it. I keep trying to get my money and am told it will come, but I am losing hope. It is a big deal for me, as I needed those funds for retirement. Watch my video on youtube. https://www.youtube.com/watch?v=Bnv24_T8yzw