Seattle customer says GoDaddy billed account even though he never checked out.
A Seattle business incubator has sued GoDaddy, alleging that the company charged it for a website builder package even though it didn’t complete the checkout process. The lawsuit is seeking class-action status.
Wyttmab, LLC says (pdf) that GoDaddy charged customers who started creating a website using the GoDaddy site builder even if they didn’t choose a plan or click the button to complete the purchase:
This case concerns potential customers who previously purchased GoDaddy products or services and had previously provided GoDaddy with a working payment card or account number. GoDaddy automatically enrolls those customers into an annual plan for website-building services at a pricing tier of GoDaddy’s choosing. This enrollment occurs even when the user does not input payment information because GoDaddy electronically retains payment information for individuals that purchased a good or service from the company in the past. Enrollment also occurs even if the customer never clicks the “Complete Purchase” button. Indeed, enrollment occurs even if the customer never reviews, selects, or adds a plan to the “cart.” GoDaddy charges the customer using the payment information the company retained in its records.
The alleged charges occurred in August 2019.
GoDaddy responded to Domain Name Wire’s request for comment by saying, “GoDaddy does not comment on pending litigation.”