Some domain platforms have major flaws that should be fixed quickly.
I’ve read a few posts from domainers recently who want domain service providers to add new features. I want new features, too, but at a minimum, I just want the services to work. Few things are more frustrating than when services don’t work as they are intended.
Here are a few examples of services not working correctly that have caused me to pull out my hair.
NameJet – When you buy a domain name, you expect it to show up in your account. It might take a few days, and even longer when it’s a private party transaction. Things can happen that delay this but I expect NameJet to be on top of it. Earlier this year, I had to follow up to get a domain in my account. It took multiple support requests to get a response. If I hadn’t noticed this domain wasn’t added to my account, it probably wouldn’t have happened. I would have paid for the domain but never received it. This erodes trust.
Oh, and NameJet’s app alerts (still) don’t work. I don’t understand how a company can leave so much money on the table by not fixing this. Heck, redo the entire app if needed.
Enom – I’ll give Tucows a bit of a pass because I know it’s replacing the Enom system with a new backend. In the meantime, ever try to get authorization codes? Some arrive within minutes. Others arrive within weeks. Re-requesting them speeds it up sometimes, but I have serious questions about the stability of this platform.
GoDaddy – When you spend time adding domains for sale, the last thing you want is an error message that forces you to start over. I haven’t seen this error message in a while, but it sure is/was frustrating. [Update: as of 6/21/19, the error isn’t fixed.] Even for a beta, this should have been fixed earlier. I also have numerous domains that appear to be stuck in some sort of Afternic purgatory and can’t be added.
So while I understand calls for new features, I hope platforms prioritize fixing bugs and creating systems to verify the integrity of their platforms.
Shani_Y says
Speaking of new features have you seen 101domain’s new DNS records page? HUGE improvement! You used to not even be able to copy/paste your IP address cause they had it broken up into multiple fields. Now everything is inline and can be added/edited without being taken to a million pages.
Great work on their end!
Fat Anon says
Who in the right mind would ever use 101domains?
snoopy1267 says
Here we go, 101domains with their fake spam pretending to be a happy customer.
“Shani Yehezkel – Creative Content Associate – 101domain”
B says
I’m bothered by regular failure of Sedo self-verification from Name.com. Two options are offered — via TXT and CNAME records. I’ve tried each one, or both, and still get shunned. It’s irritating to go through a long process and ultimately have a name dropped from being listed. Plus it would seem a savvy researcher would be able to link the owner’s verification ID to the whole set of names and (probably) ultimately to the owner, defeating the concept of privacy.