Some domain platforms have major flaws that should be fixed quickly.
I’ve read a few posts from domainers recently who want domain service providers to add new features. I want new features, too, but at a minimum, I just want the services to work. Few things are more frustrating than when services don’t work as they are intended.
Here are a few examples of services not working correctly that have caused me to pull out my hair.
NameJet – When you buy a domain name, you expect it to show up in your account. It might take a few days, and even longer when it’s a private party transaction. Things can happen that delay this but I expect NameJet to be on top of it. Earlier this year, I had to follow up to get a domain in my account. It took multiple support requests to get a response. If I hadn’t noticed this domain wasn’t added to my account, it probably wouldn’t have happened. I would have paid for the domain but never received it. This erodes trust.
Oh, and NameJet’s app alerts (still) don’t work. I don’t understand how a company can leave so much money on the table by not fixing this. Heck, redo the entire app if needed.
Enom – I’ll give Tucows a bit of a pass because I know it’s replacing the Enom system with a new backend. In the meantime, ever try to get authorization codes? Some arrive within minutes. Others arrive within weeks. Re-requesting them speeds it up sometimes, but I have serious questions about the stability of this platform.
GoDaddy – When you spend time adding domains for sale, the last thing you want is an error message that forces you to start over. I haven’t seen this error message in a while, but it sure is/was frustrating. [Update: as of 6/21/19, the error isn’t fixed.] Even for a beta, this should have been fixed earlier. I also have numerous domains that appear to be stuck in some sort of Afternic purgatory and can’t be added.
So while I understand calls for new features, I hope platforms prioritize fixing bugs and creating systems to verify the integrity of their platforms.