Google support sent an email to over 1,600 customers using the To: field instead of Bcc:.
It’s been a long weekend for someone working on Google’s new domain name registrar.
It began when the company sent out domain name renewal reminder emails to customers that already had their domains set to auto renew. This email surely generated a number of support inquiries from confused customers.
But that mix up was small potatoes compared to what happened next. On Friday, the company sent an apology to customers, letting them know they didn’t need to take action because their domains were already set to automatically renew.
This email was sent to 1,664 people. How do I know? Take a look:
Yes, that’s what you think it is. The mass email was sent to 1,664 people (including me) using the To: line instead of Bcc:
This led to yet another apology email on Saturday afternoon. Thankfully, the apology-about-the-apology was sent correctly, without disclosing the email addresses of over 1,600 Google Domains customers.