Customer losses stemming from botched transition was rather limited in first month.
ICANN has just published the monthly registry reports for June, the month that Moniker switched to an entirely new platform.
The switch caused numerous problems for Moniker and its customers. But it looks like — at least for the first month — the damage in terms of domain outflows was rather limited.
Moniker lost 17,506 .com domain names to transfers out in June.
Given that it has 1,058,555 .com domains under management, that’s less than 2% of its base.
It’s also not much compared to previous months. Each month this year, Moniker has had between 6,000-14,000 transfers out.
I suspect the outflows were much worse in July, at which point it was easier to get bulk EPP codes and the extent of the damage from the platform change was more widely understood.
We’ll have to wait another month to find out.
There is better technology registars out there, once you get the codes, and put up that upfront cash you will feel much happier, and safer about your domains.
I would give moniker a chance, but their support has been awful, and it can’t be trusted as they just do not care to keep your assets safe. It is a Oh well attitude base.
Some people have reported problems with transferring out from Moniker. I do feel badly about what happened there, but they might consider some sort of benny for longtime customers to improve retention.
Moniker is awful and I know July and August will be much higher as some of the bigger domain holders needed time to finance the mass move. I move 50 domains a month out as they expire.
I’ve clicked the refund balance button 5 times so far. No refund.
I am still getting authorization codes that don’t work…and of course they never respond to tickets so you have to call and waste an hour of your time each time…then they end up expired and you have to renew…moniker should just lose their accreditation.
I will say that most authorization codes work but every so often, one won’t. i also have ran into one domain that won’t unlock for god knows what reason. gonna have to call them…again.
I’ve had problems with Moniker locks for 2-3 years.
Invalid authorization codes too.
Numerous repetitive support emails, always asking for the same thing — to have Moniker unlock my domains (after having already unlocked them myself) and send valid authorization codes (after those they originally sent had failed). Often it takes about 3-5 support emails to transfer 1 domain.
Even before the registrar’s recent transition, Moniker had problems with transfers out. Years have gone by, and Moniker has never corrected those underlying issues. Furthermore, Moniker has been the only registrar — out of a couple dozen I do business with — at which I’ve ever faced such challenges.
I’ll be glad when I’m done with them. I’ve wasted so much time over this whole thing. I never had a problem on the old system but typically all I ever had to do was renew the domains year after year. Only a few hundred more to go and I’m done with moniker for good.
Another issue we are seeing consistently (and currently affecting many hundreds of our domain names) is that Moniker’s system activates privacy services without our permission and knowledge (until now). They have also changed the DNS of hundreds more names to their own parking service account at Overdrive.net where they make money on our domain name’s traffic!
This is more evidence of malfeasance at Moniker.com. All names still remaining at Moniker should be checked both to see if privacy is enabled and to find our whether or not Moniker has redirected the DNS to their own parking account at overdrive.net.
As our investigation continues and we continue to transfer names to other registrars, we find out more and more problems with Moniker.
Mike, have those domains expired? That’s when they’d change the parking servers (and potentially add privacy)
These particular domain names were renewed at Moniker months ago. Moniker has been redirecting the traffic to their own parking provider since then so they make profits on our domain name traffic. We are still tracking down all of the domain names they have redirected and unlawfully sold on snapnames. They have also refused to provide an accounting of the profit they have made on the traffic and sales of our property. Once we transfer our remaining names out to another registrar we will begin the process of making them accountable for their actions.