You don’t need a survey to uncover the real reason people despise the domain industry.
DomainIncite is reporting that next week’s new TLD launch party in NYC has been canceled, and instead ICANN will meet with registrars and registries to discuss improving the image and professionalism of the domain name industry.
The discussions follow the not-so-startling confirmation that people perceive the domain industry in a negative light.
There are certainly a number of reasons for this, and parts of the industry are definitely short on professionalism.
But I think the real reason people “hate” the domain industry is quite simple: they wanted a particular .com domain and it was already registered by, heaven forbid, a “squatter”.
I frequently talk to otherwise professional, upstanding, straight-thinking business people who get seriously pissed that someone is sitting on the domain “they thought of” and wants to charge them a couple grand to use “their idea”.
They get all riled up, and then all of the other aspects of the industry that are befuddling simply add to their negative perception.
There’s not much the industry can do to solve the trigger, but hopefully focusing on other areas of professionalism and image will help.