I’m a huge fan of GoDaddy, one of the best and most affordable domain registrars. But I think they might have received too much business from their recent advertising campaign (read: Super Bowl), as customer service has taken a major blow. They appear to be hiring customer service reps at light speed, and the training isn’t sufficient. I recently called support because I didn’t get a notification email to confirm a transfer to my account. The person transferring the domain to me issued the transfer several times, but alas, no emails. When I called support, the rep didn’t understand how the domain registrant transfer process at GoDaddy works. He told me “there don’t appear to be any registrant transfers to your account right now”. I explained to him that GoDaddy registrant transfers aren’t assigned to an account until they’re accepted. He then became uptight and said that the person transferring the domain to me must have messed up. Eventually I was able to transfer the domain by having the previous owner use a different e-mail address for me. Why I didn’t receive the confirmations at Gmail but did at Hotmail is beyond me.
GoDaddy runs a good show, and I’m sure this is just a blip on the radar. Hopefully Bob Parsons and his team can get things back together soon.