Domain Name Wire

Domain Name Wire

Displaying posts tagged under "Network Solutions"

  • I got my first free .XYZ domain name offer today

    1. BY - Jun 19, 2014
    2. Domain Registrars
    3. 7 Comments

    Network Solutions finally got around to offering me a free .xyz domain name.

    The .XYZ top level domain name continues to grow by thousands of registrations each day due to a Network Solutions giveaway.

    I got my first such free domain offer today. It’s interesting to see how the company handles the promotion.

    As you probably know by now, Network Solutions’ program is “opt out”, meaning the domain name is put in your account unless you specifically decline.

    Interestingly, the subject line of the email telling me I am getting a free .xyz domain was merely “Thank You for being a loyal customer”.

    Anyone who has domains in a Network Solutions or Register.com account knows that Web.com companies send a promotional email every day. Most of mine land in spam, so I suspect most people don’t even open this email.

    The email, which has been widely published already, says that I’ll get a free .xyz domain to match one of my .com’s. There’s no autorenew on the domain and I don’t have to pay anything for it.

    If you wish to decline, you click through to a page that looks like this:

    xyz-promotion

    After reading the details of the promotion again, you have to click on a button to decline the offer. (I’ve already clicked that button in the screenshot above.)

  • Network Solutions patents domain purchasing system

    1. BY - Apr 22, 2014
    2. Domain Registrars
    3. 2 Comments

    Patent for domain purchasing system granted ten years after application was filed.

    Network Solutions, now part of Web.com, has received a patent for its Certified Offer service…ten years after applying for it.

    Network Solutions applied for the patent titled “Certified Offer Service for Domain Names” back in 2004. It was rejected multiple times, but the company successfully amended and appealed.

    The service lets customers make an offer on a domain name that is already registered. The patent explains that the first step of the service is providing an automated appraisal to the customer to give them an idea of how much the domain is worth. The customer then makes an offer and Network Solutions tries to verify that the buyer has enough funds to pay for the domain if the offer is accepted. (As I’ve found, this isn’t always the case). Network Solutions then emails the domain owner (presumably using contact information in WHOIS) to present the offer to them.

    The company charges an initial offer fee as well as a commission on the purchase price.

    The patent (pdf) covers many aspects of the Certified Offer service as it’s currently run today. I tried to verify all of the steps, but they seem to be having technical difficulties right now as the service keeps hanging up when I submit a domain.

    certified-offer

  • Some SnapNames-caught domains to be managed at NetworkSolutions

    1. BY - Apr 02, 2014
    2. Expired Domains
    3. 0 Comments

    Domains caught by SnapName’s own registrars will be managed through Network Solutions.

    SnapNamesHere’s the first notable change as a result of Web.com acquiring expired domain marketplace SnapNames.

    SnapNames announced today that domain names acquired through a SnapNames credential (i.e. registrar) will now be managed via Web.com registrar Network Solutions. Previously these names were managed by Moniker.

    I can already hear the collective groan from domainers not wanting domains at Network Solutions given the labor of transferring domains out.

    The good news is that domainers will get discounted pricing on domains kept at Network Solutions that were acquired through SnapNames. .Com domains will renew at $9.59 per year. Although a bit pricier than some rivals, at least you won’t feel forced to transfer the domain out after one year to avoid a hefty renewal fee.

  • Domain search progressing, but still not ready for new top level domain names

    1. BY - Feb 25, 2014
    2. Domain Registrars
    3. 1 Comment

    Registrars are slowly improving their search results to show new top level domain name options, but the experience is far from ideal.

    Earlier this month I wrote about how domain name search at major registrars wasn’t ready for new top level domain names.

    I admitted it was early, as Donuts’ domain names had just come on to the market. It represented the first batch of English-language domains to become available.

    Now a few weeks later and over 100,000 new TLD registrations made, is search any better? Let’s take a look.

    GoDaddy

    GoDaddy has made strides in search. On February 5th it didn’t show any suggestions related to the terms used in the search. Nor did it list any new TLDs in its suggestions.

    Now the registrar is showing relevant domain names. Today I searched for “PlumbingGuru”. PlumbingGuru.com was taken, but here are the first four suggested alternatives:

    plumbingguru

    I couldn’t replicate these types of suggestions with .photography and .lighting.

    GoDaddy also isn’t “spanning the dot” with its suggestions. When I searched for “Fun Holdings”, one suggestion was FunHoldings.holdings, but not fun.holdings (which is available).

    The search also has some difficulty parsing words to suggest new domain options. This is an age-old challenge that’s not unique to new domain names.

    eNom

    eNom appears to be more on top of things than other registrars.

    Last time around it was showing decent suggested alternatives, although its highlighted options at the top of the page seemed to be hardcoded. Today I got the impression that these top results were somewhat based on the search term.

    1&1

    If I had spent $50 million on ads promoting new TLDs before they even launched, I’d sure as heck make it easy for customers to place orders on the day they launched.

    Amazingly, 1&1 made it difficult to do so. If you searched for one of the new TLDs in the search box, you were told they were unsupported:

    1&1

    Now you can search for the domains on the main search box rather than going to a special new TLD page.

    The user experience is a bit mixed. When I searched for “Baseballgame.guru”, 1&1 returned this:

    baseballgameguru-1-1

    It acknowledged the domain I was searching for. I’m searching from Texas, but I’m a bit confused as to why I’m being pitched .mx domain names for Mexico.

    1&1 doesn’t appear to be considering search terms in suggested domains yet. When I did the PlumbingGuru and FunHoldings search, neither .plumbing nor .guru domains were offered.

    Another interesting thing about their domain search: you can have any spaces. I see domain search moving from a string such as PlumbingGuru to terms such as “Plumbing Guru”. 1&1 returns an error message when you search like this.

    Hover

    Hover only appears to return new TLD options if you search for them, e.g. fun.holdings. “Fun holdings” did not suggest .holdings domain names.

    Network Solutions/Register.com

    Web.com’s registrars fall in to the bucket of “yeah, we aren’t ready for new domain names yet.” Much like 1&1 on the first day, the only way to register a new domain at NetSol or Register.com is to do it through a special new TLD page.

    It’s as if some registrars had no idea new TLDs were coming.

  • Web.com: WebLock program will be opt-in, not opt-out

    1. BY - Jan 22, 2014
    2. Domain Registrars
    3. 9 Comments

    Company will not charge customers for added security service unless they accept it.

    Web.comWeb.com, parent company of Network Solutions and Register.com, came under fire yesterday after informing some customers they would automatically be opted-in to a security program that costs $1,850.

    An email sent to 49 customers informed them that their accounts would have added security under a new service called WebLock. The email also indicated that customers would be charged $1,850 for the first year of the service unless they called to opt-out of the program.

    In an interview with Domain Name Wire today, Web.com COO Jason Teichman said the program will actually be opt-in, and no one will be charged for the service unless they agree to add it.

    “Candidly, we did not do a good job in wording that [email],” Teichman said. “Every one of those customers is getting a call. It’s not our intention to enroll anyone in a program they don’t want.”

    Web.com plans to offer the service to its top 1% of customers according to domain traffic, value of brands, etc. That’s about 30,000 customers in all. It started by notify just 49 customers “so we can crawl our way into it,” Teichman said. Given the response from the initial email, that was probably a good idea.

    WebLock itself is actually quite useful and seems to be priced competitively with the market. The $1,850 charge for the first year ($1,350 thereafter) covers an entire account regardless of the number of domains. It is designed to prevent a domain’s nameservers from being hijacked or the domain name stolen. It has three components:

    1. Web.com will store the domains’ nameserver information in a specialized, highly secure, separate system.
    2. The domains will use registry lock services such as Verisign’s Registry Lock when possible. Web.com will have its own sort of lock for some other TLDs.
    3. There are a series of authentication levels for making a change to the nameserver or email address on the account. Only pre-registered persons can request a change. They will be contacted at their pre-registered phone number and must give a nine digit pin (that was sent offline) in order to make the change. Once this authentication is cleared, everyone registered on the account will receive a notification about the change.

    This is exactly the type of service all major site owners should consider so they don’t end up like the New York Times.

    In a nutshell: the program is good as long as it’s opt-in. Which, thankfully, it will be.