Frakes to the rescue?
Domain name industry veteran Jothan Frakes is set to take over the helm of Moniker as interim CEO later this month.
Frakes will have a tough challenge ahead of him. Moniker has been in a tailspin ever since it switched from its legacy system to a reseller platform under the ownership of KeyDrive.
The new system was confusing to users. Worse, migration errors led to domain names missing from accounts and incorrect account balances. Support and communication during the transition breakdown were abysmal. Click here to continue reading…