Displaying posts tagged under "Moniker"
Customer losses stemming from botched transition was rather limited in first month.
ICANN has just published the monthly registry reports for June, the month that Moniker switched to an entirely new platform.
The switch caused numerous problems for Moniker and its customers. But it looks like — at least for the first month — the damage in terms of domain outflows was rather limited. Click to continue reading…
Moniker customer explains some of the security holes that may have led to his domains being stolen, including some introduced by the transition from the old Moniker system to a new platform.
So it is sad to say goodbye to Moniker, and to witness the self-destruction of this company that played such a large role in the development of the domain industry.
So writes Nat Cohen, long time domain name investor and owner of perhaps the best portfolio of three character domains around. He was also one of Moniker’s first customers, a customer since before the registrar was even called Moniker.
What finally prompted Cohen to move his domain names was not Moniker’s initial botched transition from the legacy Moniker system to an entirely new platform. It’s the security holes that came with it. It’s the scary fact that some of Cohen’s names were stolen. Even though he got them back, that’s certainly enough to make anyone look for a new registrar. Click here to continue reading…
Moniker tries to improve security, but…
Moniker just sent an email to all of its customers notifying them that their passwords were reset in the name of better security.
Requiring stronger passwords at Moniker is a good idea. It has historically had weak password requirements, including password character composition and reset requirements.
Yet the way Moniker made the change was probably counterproductive to security.
The email to each customer included the login username and new password in plain text. Click here to continue reading…
Moniker makes it easier to transfer domain names to another registrar.
It’s been a frustrating six weeks for Moniker customers. After a disastrous switch to a completely new registrar platform, many customers wanted to move their domain names to another registrar.
Adding insult to injury, there was no way to get transfer authorization codes in bulk. Instead, customers had to request them one-by-one.
Finally, some good news for customers: Moniker has added bulk auth code exporting. I’m not quite sure when this was added, but I spotted it this morning when I tried to transfer another bunch of domains.
First, you need to unlock all of the domains you want to transfer. (I was able to unlock a couple hundred without any errors this week, which is also good news.) Then, select “Export Authcodes” from the drop down menu. Moniker will email the auth codes to you for the selected domains.
The confirmation page says you’ll receive an email with the auth codes within “minutes”. Be patient; in my case it took about 30 minutes.
Moniker “wins” three spots on June’s top stories list.
Is there no such thing as bad press?
That phrase probably went out the window last month for Moniker. It took three of the month’s top five spots on Domain Name Wire for highest-trafficked stories. The stories also combined for over 350 comments. It was not good news.
Here’s the complete top five.
1. The new Moniker: Love it or Hate it? – It’s definitely the latter.
2. Moniker CEO Bonnie Wittenburg discusses botched transition – customers are not appeased as they still wait for many things to be fixed.
3. .XXX interview: Lessons on premium domains, marketing and more – This is a great interview for anyone interested in new TLDs.
4. Why Google is becoming a domain name registrar & what it means for the business – It will mean a lot of Google executes.
5. Sorry, Moniker. It’s Over. – I can’t imagine how many domains have been transferred out of Moniker over the past month.