Incorrect balances shown on accounts dating back to October.
The hits keep on coming for Moniker…and its customers.
When the domain name registrar switched to a completely new registrar platform over the summer, it lost all previous invoices that customers used to be able to view within their account.
Customers got access to new invoices, and could see an up-to-date balance, but couldn’t see their transactions from before the platform switch.
Then, some time around October, it appears that customers’ balances got mucked up.
I was pretty sure that the balance in my account was $3xx after the transition. At least, that’s what I recall showing up on the balance after the transition. (I have no way of verifying that this was correct since the previous invoices are gone.)
But in early October, my account suddenly showed this:
Did Christmas come early? Or did Moniker realize it had made a mistake during the transition and I actually had more funds in my account than previously shown?
Neither of the above, apparently. It would seem that the updated balance in October was an error.
I logged in today to see:
That sucks. But at least I don’t have a negative balance. Multiple posters on a DNForum thread (membership required) say they are surprised to have negative balances at Moniker and are being told to “pay up”.
Robbie says
During the platform change many domains got renewed without permission, finding customer service to deal with is like pulling teeth.
Only thing I can say is get your valuable domains out of their STAT!
Joshua says
I have found that Epik has started doing a great job with my domains. I left moniker a long time ago luckily.
Joshua says
Let me just clarify. I have never he a problem with Epik. I just started using them recently.
Louise says
I have direct contacts with customer service I trust within Moniker. If you would like to ask me to advocate for you, email me at louise [at] recoverdomainname dot com.
Jose says
I am a customer of Moniker for years and have no problems with customer service is very good and even the support service is very quick to answer all my email.
JZ says
what a sad sinking shit..er ship.
Richard Funden says
As far as I understand the situation: There was a bork involving a small number of customers, which has been fixed now. This error caused no negative issues for any customer, in fact it erroneously gave affected customers temporary additional credit, some of which was used, which resulted in the negative balances when the fix was applied. Of course customers are expected to pay for services provided.
Andrew Allemann says
It would seem that Moniker only let people know about this if they now owe the company money.
I understand Moniker wanting to get paid, but I suspect some customers made transactions based on the funds in their account, and would not have made those transactions otherwise. A number of people are probably using Moniker until their funds are depleted, then moving elsewhere.