WhyPark Builds Trust Through Small Payment Error
Monday, June 28th, 2010
Domain company makes a small error, but builds trust in the process.
Let’s face it, the domain name business is based on trust. One of these areas of trust is for parking company affiliate programs. As an affiliate of numerous parking companies, I really have no way of knowing if I’m being paid my actual share of referrals. I just have to trust that the parking company is playing straight.
I received a pleasant surprise in my inbox this morning from Craig Rowe of WhyPark:
During a review of our payments to customers, we noticed that some accounts were not being paid the referral revenue earned, although it was being shown as paid with your PayPal payments.
Fortunately, this was only a small set of customers, but unfortunately, one of those customers was you. We have shown that we paid you referral revenue of $- total, but that amount was not included in your PayPal payments. To apologize for this error, we’re adding 20% to the amount we should have paid you. So, we’ve added $- to your account. You can view this amount in My Account > Payments Received. If your total pending revenue, including this adjustment is over your Payment Threshold, you’ll be paid on July 7th.
We sincerely apologize for this oversight and have fixed the issue that was causing the referral revenue not to be included in your payments. Please contact me with any questions.
About 40 people were affected by this error and 15 people are owed $10 or more.
WhyPark could have let this slide and I wouldn’t have noticed. Not that I’d expect that from Craig, who is one of the nicest guys you’ll meet in this industry. But still, WhyPark was able to build even more trust through this error. When a company comes clean on an error like this and even pays a little extra, you know you can trust that they’re playing straight with all aspects of their business.
Further Reading:
I have all my domains at WhyPark and I’ve always been satisfied with their services. And I agree: Craig is a great guy indeed.
Craig Rowe IS the face of trust in the domain industry. Hands down. Best person I’ve ever worked for, drank with, and depended on… now to ask him if my refcomms are correct….
P.S. Craig’s only one of a few guys I know who REALLY answers a question in depth, matching me, Adam Strong, and Bruce Marler in verbosity.
Knowing Craig is behind WhyPark keeps me enthusiastic and loyal to this company and its growth, along with Kelly U and just the Whypark service overall. A bright spot in this industry.
Yes,web business is based on trust, and if somebody don’t respect this rule he’ll finish down!
Tust can be maked through forums and live story like this one, thank you for sharing it.
Hi
Im a WhyPark-er. Have two words to say here: “WhyPark rules”. Thanks Craig, Thanks Kelly.
Craig and Kelly are two of the people in the domain industry that I’ve been most impressed with, both as people and as business partners. They always go the extra mile for us. And they’re incredibly productive. I don’t know how the heck they do it.
I would highly recommend Whypark to anyone, especially with the new Domain Apps feature that allows you to add relevant content to a domain with a few clicks.