Comments on: Worst Tech Support Chat Session Ever

By: Tim Bonehill

Tim Bonehill — Tue, 22 Dec 2009 05:00:12 +0000

Not ashamed to admit that T-bone is in fact one of many nicknames I have!

Cheers!

By: Ritz

Ritz — Thu, 19 Nov 2009 20:29:56 +0000

Has anyone ever had recourse to GoDaddy.com’s Executive Accounts Program.
how helpful is the Account Manager ?

thanks,
Ritz.

By: Stephen Douglas

Stephen Douglas — Thu, 19 Nov 2009 11:19:20 +0000

Hi Dub-A,

On the flip side, the BEST online chat support is Whypark’s
Kelly Urqhart. Other best CS teams are at Moniker, Fabulous, Snapnames, TrafficZ, Afternic and Parked.

Worst support? Forgot the company, but it was actually the system they were using. Every time I went to check my website to provide more details to the tech chat support person, when I returned to the chat window, it would reset and lose all our previous comments. Gaaaack!

Worst CS overall? I agree with Patrick – 1and1.com, with a close second for GoDaddy and Enom.

(P.S. – I will bet anyone $10 that Tim Bonehill’s nickname is —- T-BONE!! We’ll let him tell us if he’s “bad to the bone!” Sweet!

By: BF

BF — Thu, 19 Nov 2009 05:12:13 +0000

“Oh, snap!” This got me laughing…

By: Ed - Michigan

Ed - Michigan — Thu, 19 Nov 2009 01:05:44 +0000

Patrick, you made me laugh right out loud !!
Andrew, my assigned DNS was not working at
my registrar. So I called the US number,
got India.

Fixed it myself.

Ed – Michigan

By: Patrick McDermott

Patrick McDermott — Thu, 19 Nov 2009 00:06:19 +0000

Andrew,

If you really want to experience bad customer service, become a 1and1.com customer.

By: Ms Domainer

Ms Domainer — Wed, 18 Nov 2009 22:29:12 +0000

Yahoo (non) support is absolutely surreal.

It’s like being in the Twilight Zone meets The Night of the Living Dead.

Or maybe Plan 9 from Outer Space???