Comments on: Register.com’s Customer Service Lie http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/ News and Views for the Domain Name Industry Mon, 13 Feb 2012 22:56:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: anonymous http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-444789 anonymous Thu, 23 Jul 2009 15:47:28 +0000 http://domainnamewire.com/?p=3835#comment-444789 Wiljer05 Try this 212-798-9100 main office ask for Larry Kustcher or Roni Jacobson. kustcher@register.com - Larry Kustcher CEO rjacobson@register.com - VP of product development sross@register.com = Sandy Ross director of customer support (a useless piece of shit who can't manage a call center for his life) dial 212-798-91xx and 212-798-92xx until you get someone that can help. Thats all of their NYC direct lines. hope this helps you deal with this inept company Wiljer05

Try this

212-798-9100 main office ask for Larry Kustcher or Roni Jacobson.

kustcher@register.com – Larry Kustcher CEO rjacobson@register.com – VP of product development

sross@register.com = Sandy Ross director of customer support (a useless piece of shit who can’t manage a call center for his life)

dial 212-798-91xx and 212-798-92xx until you get someone that can help. Thats all of their NYC direct lines.

hope this helps you deal with this inept company

]]> By: wiljer05 http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-444447 wiljer05 Thu, 23 Jul 2009 06:12:01 +0000 http://domainnamewire.com/?p=3835#comment-444447 Back to the origional topic of Customer service . . . I registered my domain, and upgraded my email package with REGISTER . COM to 10+ email package. THey have charged me for this service, But I am unable to logon to any email account. I have contacted them daily and they dont do anything besides asking me to repeat the same process over and over again. I have been told every day that this has been routed to the correct department and they will get into touch with me, and I am still waiting ... I have requested managers details via the support messenger and via the support email address, they are refusing to supply me with this information. I am stuck with a call centre that I cannot escalate a issue with for resolution, they keep on closing the incedents instead of keeping them open till resolved and I have paid for a service that lasts for 365 days - the time taken for them to hopefully one day fix this issue. . . I HAVE NEVER BEEN DENIED THE RIGHT TO SPEAK TO A MANAGER BEFORE !!! SHAME ON YOU AND SHAME ON YOUR CALL CENTRE !!! I AM BEING ROBBED!!! Back to the origional topic of Customer service . . .

I registered my domain, and upgraded my email package with REGISTER . COM to 10+ email package. THey have charged me for this service, But I am unable to logon to any email account. I have contacted them daily and they dont do anything besides asking me to repeat the same process over and over again. I have been told every day that this has been routed to the correct department and they will get into touch with me, and I am still waiting … I have requested managers details via the support messenger and via the support email address, they are refusing to supply me with this information. I am stuck with a call centre that I cannot escalate a issue with for resolution, they keep on closing the incedents instead of keeping them open till resolved and I have paid for a service that lasts for 365 days – the time taken for them to hopefully one day fix this issue. . . I HAVE NEVER BEEN DENIED THE RIGHT TO SPEAK TO A MANAGER BEFORE !!! SHAME ON YOU AND SHAME ON YOUR CALL CENTRE !!! I AM BEING ROBBED!!!

]]> By: Linda Admin http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-326525 Linda Admin Mon, 02 Feb 2009 21:13:09 +0000 http://domainnamewire.com/?p=3835#comment-326525 OK, now I'm not a fan of Register.com in general (see my previous post), nor of NetSol's 30-day lock--note, people, it's 30 days, not 60 like GoDaddy. *BUT* in their defense, they've apparently lifted it. I am an admin and my entire job is transferring domains for my clients. In the last 2-3 weeks, we have updated whois information, name servers, A records, MX records,...anything and everything you can think of, and the traditional 30-day lock has not shown up. YAY! NetSol is joining the real world that doesn't move at a snail mail's pace! And in about 45 days, ICANN will finally force Register.com to speed things up as well. In the interim, can we all just stay on our side of the isle and agree to disagree? In a few short days, it won't matter anyway. OK, now I’m not a fan of Register.com in general (see my previous post), nor of NetSol’s 30-day lock–note, people, it’s 30 days, not 60 like GoDaddy. *BUT* in their defense, they’ve apparently lifted it. I am an admin and my entire job is transferring domains for my clients. In the last 2-3 weeks, we have updated whois information, name servers, A records, MX records,…anything and everything you can think of, and the traditional 30-day lock has not shown up. YAY! NetSol is joining the real world that doesn’t move at a snail mail’s pace!

And in about 45 days, ICANN will finally force Register.com to speed things up as well. In the interim, can we all just stay on our side of the isle and agree to disagree? In a few short days, it won’t matter anyway.

]]> By: jp http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-319707 jp Thu, 22 Jan 2009 09:39:32 +0000 http://domainnamewire.com/?p=3835#comment-319707 About comment #4, lets be real, the "extra security" is only to protect Register.com, not domainers. If someone steals a domain from Register.com, guess who will end up being liable for damages and so on. (that's right, Register.com). Its just like all the BS fraud protection with credit card companies like BofA. They are protecting themselves from someone stealing our credit cards, not us. Our credit cards are guaranteed by Visa and Mastercard and so on. All this "fraud protection" is just so that if our card number is stolen things are a bit easier for BofA or whatever. Register.com and Netsol are for End Users, not Domainers. About comment #4, lets be real, the “extra security” is only to protect Register.com, not domainers. If someone steals a domain from Register.com, guess who will end up being liable for damages and so on. (that’s right, Register.com).

Its just like all the BS fraud protection with credit card companies like BofA. They are protecting themselves from someone stealing our credit cards, not us. Our credit cards are guaranteed by Visa and Mastercard and so on. All this “fraud protection” is just so that if our card number is stolen things are a bit easier for BofA or whatever.

Register.com and Netsol are for End Users, not Domainers.

]]> By: Andrew Allemann http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-317133 Andrew Allemann Sun, 18 Jan 2009 02:23:38 +0000 http://domainnamewire.com/?p=3835#comment-317133 @ 52 - I would imagine Register.com would address the issue with the person, and tell them they understand they were defending register.com but it made them look bad and look like "astroturfing". But if Register.com fired that person, that's their issue. @ 52 – I would imagine Register.com would address the issue with the person, and tell them they understand they were defending register.com but it made them look bad and look like “astroturfing”. But if Register.com fired that person, that’s their issue.

]]> By: Call me bob http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-316752 Call me bob Sat, 17 Jan 2009 03:16:42 +0000 http://domainnamewire.com/?p=3835#comment-316752 I will agree with you Andrew the chat was not handled the way I would have or would have wanted someone on my team to handle it. With regards to your terms, you sound like one of the lawyers who writes them for Microsoft. Please tell me the origin of California Dudes e-mail, or his employment?? That is clearly a false persona or did his parents not love him enough to give him a real name, or is this more about trying to shame someone. What if Jade is Jade's real name, and she said something against Company policy?? You just ratted her out. Our office is not that large. Will you now pay her rent??This room should be open to unprosecuted commentary. I will agree with you Andrew the chat was not handled the way I would have or would have wanted someone on my team to handle it. With regards to your terms, you sound like one of the lawyers who writes them for Microsoft. Please tell me the origin of California Dudes e-mail, or his employment?? That is clearly a false persona or did his parents not love him enough to give him a real name, or is this more about trying to shame someone. What if Jade is Jade’s real name, and she said something against Company policy?? You just ratted her out. Our office is not that large. Will you now pay her rent??This room should be open to unprosecuted commentary.

]]> By: Andrew Allemann http://domainnamewire.com/2009/01/05/registercoms-customer-service-lie/comment-page-2/#comment-316572 Andrew Allemann Fri, 16 Jan 2009 15:43:17 +0000 http://domainnamewire.com/?p=3835#comment-316572 @ Legion - It's clearly stated in the Terms of Use of this site that you should not use a false persona or email. Personally, I have no problem with Register.com charging $35 a name. I also happen to know that the company will charge much less to people who ask. Under $10 a name. I have a problem with a company that wastes 30 minutes of my time to get a transfer out code. Tell me what part of the chat transcript above is not a waste of my time? The person KNEW he couldn't help me on chat as of my very first line. Why did he keep me on the chat for another several minutes? @ Legion – It’s clearly stated in the Terms of Use of this site that you should not use a false persona or email.

Personally, I have no problem with Register.com charging $35 a name. I also happen to know that the company will charge much less to people who ask. Under $10 a name. I have a problem with a company that wastes 30 minutes of my time to get a transfer out code. Tell me what part of the chat transcript above is not a waste of my time? The person KNEW he couldn’t help me on chat as of my very first line. Why did he keep me on the chat for another several minutes?

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