Service has been down since Saturday evening.
Regular users of the SnapNames expired domain marketplace are experiencing their third outage of the past several weeks. The company says it will not return online until tomorrow. The company cites a third part vendor for the outage:
We recognize this is the third outage for our service within the last several weeks. The problem is related to one of our vendors’ systems, unfortunately, and our team has been working nonstop with the vendor to correct the issue.
Outages of this nature and duration of course are very unusual for SnapNames; since we began our service in 2001, outages have been extremely rare and our record for technical service, customer care and integrity has been well regarded by our customers and partners. It’s very important to us to maintain that confidence in our service and our team, and we’re working as quickly as we can to make sure the problem is resolved correctly.
SnapNames suffered a prolonged outage over the U.S. Fourth of July holiday. Although the company can just delay the end dates for partner registrar expired domains and direct listings, it loses money because people are unable to place backorders on non-partner expiring domains.
Rob Sequin says
I love snapnames but this is shameful, unprofessional and unacceptable.
They are bleeding credibility.
Also, I see that namejet has picked up Fabulous.com as their exclusive seller now.
With outages like this, other registrars may think twice about giving snap an exclusive.
Too bad.
Jim Womer says
I actually made out from this outage. I had a drop that I had bid on. It was supposed to drop either Friday or Saturday. I can’t remember.
Anyway, I checked their website to see the status of my bid on Saturday and noticed the site was down. On Sunday the site was still down, but I had the thought to check whois to see the status. To my pleasant suprise, the name had been dropped. So I registered it for $9 instead of $59.
Rob Sequin says
Down again.
REALLY REALLY bad.
No excuse for any company in this day and age to be down this many times in such a short period.
Something is rotten at the top. That’s all I can think of.
Sad really.
Rob Sequin says
Down again 3:20pm, waiting for an auction to close and the site goes down again.
Shameful.
Apparently they are having ongoing problems so I would expect more outages without notice or explanation.