Sedo Upgrades Support System
Tuesday, April 8th, 2008
Sedo launches true online support system.
Sedo is a big success in the domain industry especially for a company that exploded onto the seen earlier this decade. But one complaint I hear is that its support is non-existent. Although non-existent is a bit of a stretch, I certainly share in this frustration.
The key problem as I see it is that it doesn’t (didn’t) have a centralized support system (at least that customers could see). You would send a support email and wait for a personal reply from a seemingly-random employee.
Sedo heard the grumbles and just announced the launch of its Sedo Customer Support System. The system includes a myriad of F.A.Q.s but also an online ticketing system. No longer do you have to worry about support e-mails being lost in the system; you can now see a full list of questions you’ve asked and the response.
This is a necessary step for a company that handled nearly $100 million in transactions last year.
One other improvement that is hopefully in the works is a streamlined escrow system. Currently you receive an email from one of Sedo’s transfer specialists after a domain is sold. I’m always concerned to respond since these emails could be spoofed.
Sedo recently completed a $2.6 million auction for Pizza.com. Fingers crossed that the winning bidder comes through with the money. (I’ll avoid the “dough” pun here).
Tags: sedo
