Comments on: DomainSponsor Dumps Paychex, Brings Payments Back Inhouse

By: Jordan

Jordan — Sat, 28 Feb 2009 23:12:15 +0000

We have had big problems with Paychex because of the poor customer service. They don’t integrate payroll, services, 401(k), etc. So… you are constantly talking to the next 20 something who could care less and your business suffers as a result. We have moves our business elsewhere…

By: me

me — Sun, 20 Jul 2008 22:57:04 +0000

I have worked for Paychex and they suck. Virtually everything they do is shady and sleazy right down to how they became one of the supposed top 100 companies to work for. They canvas who they send that survey to and trust me it does NOT go to the majority of people that leave within a year. They overwork you with too many clients which is why NO ONE gets good customer service, it is all about volume, the manager’s bonuses go up the more they keep headcount down. Trust me on this, I not only worked there but then dated a Branch Manager for a year who clued me in on all their sleazy business tactics.

By: Kirsten

Kirsten — Thu, 13 Mar 2008 17:19:03 +0000

I have had nothing but problems with Paychex. Their customer service is awful. I have had 5 different reps in the last 6 months. They continually make mistakes. I too think Mike’s comment is utterly ridiculous. He must have a vested interest in Paychex to make such a blanket statement like that. On a more productive note, what payroll companies would people recommend?

By: Chad

Chad — Mon, 03 Sep 2007 13:47:18 +0000

It blows my mind when I see people say that the customer service of ADP and Paychex is horrible. How do you think these two companies became the largest payroll companies? By having bad customer service???

By: Brian Reeves

Brian Reeves — Tue, 21 Aug 2007 19:18:54 +0000

As a representative of the largest and best payroll provider in North America I have to comment. I have been working in the industry for almost two years now and have found that most clients that leave ADP for paychex noticed a huge difference and returned within a year. Paychex has built their business on the 17 to 35 employee companies. Give the premium company another chance.

By: Andrew

Andrew — Mon, 20 Aug 2007 23:36:04 +0000

Wow, I didn’t really expect many responses to this article, let alone heated ones!

I use Paychex right now for my business, after having used ADP for a while. I’m a satisfied customer right now.

But I’ve come to believe that almost all large company have major communications breakdowns that lead to poor customer service. Like the credit card company that transferred me 4 times just so I could tell them their web site wasn’t working. Or the bank that couldn’t tell me why I had an added charge on my checking account for a couple days. Too many ‘specialized’ representatives that don’t have the power to do much or see much without transfering you to another ‘specialist’.

By: Johnny B. Good

Johnny B. Good — Mon, 20 Aug 2007 22:27:11 +0000

Sounds to me more like Mike has gone crazy from working in the service industry.

What a strange response for a rather benign post from Jeremy. “Intellectually Superior”? I know what you mean by that. You see folks do it with Parking Companies, Credit Cards, etc…, but how did you ever gleam that from his post? That makes no sense.

I’ve had a ton of problems with payroll companies, check processing companies, etc… but never worked with PayChex. I do know the industries are rife with problems based on my own personal experience.

Johnny B. Good