Network Solutions admits to past problems
Thursday, September 29th, 2005
“One of the worst problems was our poor customer service. Customers were on hold for long periods of time…many never made it [to a rep] because their calls were dropped during the transfer…some customers ended up talking to poorly trained, unfriendly people who were not really interested in helping them solve their problems…none of our internal systems worked properly…”
It takes a lot for a company to admit this. But it was big enough of a problem for NetSol to confront it. They fired just about all of their managers, closed a number of their call centers, and opened revamped call centers.
To be honest, I don’t know much about their customer service now. They lost my business a long time ago because of poor service and high prices. They might have fixed the poor service, but I have no reason to pay 5x to register a domain with them.
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